Elevating end-user satisfaction for Posten Bring through a true partnership

Delivering consistent, high-quality service at scale requires more than process excellence - it demands a partnership mindset. Infosys BPM worked closely with Posten Bring to enhance their service desk experience, driving a significant increase in satisfaction across more than 10,000 end users within three years.

In this testimonial, Ann Kristin Bråthen, Platform Owner ServiceNow, Posten Bring, highlights how a people-first, collaborative approach - built on open discussions, proactive engagement, and shared accountability - transformed the engagement into a unified Posten Bring–Infosys BPM “one team” model, enabling stronger alignment and sustained service excellence.