MS Amlin transforms customer engagement with Infosys virtual agent deployment

Darren Munsey, Head of IT Service Management at MS Amlin, shares insights on their strategic partnership with Infosys to deploy a virtual agent and enhance customer engagement. As a global insurance company with a workforce of 3,000, MS Amlin focused on diversifying interaction channels and elevating the overall service experience. This collaboration represents a significant step toward leveraging advanced technologies for seamless and innovative service delivery, with plans to explore further enhancements in the future.