Navigating to Ensure Business Growth – The MGF Sourcing and Infosys BPM Partnership

“In the highly competitive apparel industry, in which we operate, managing orders and shipments can be a daunting task, requiring a significant investment of time and effort from our Merchandisers across the ASEAN region. Infosys has been a strategic partner of ours since 2018, initially helping us in establishing a new operating model and subsequently setting up an offshore shared services centre to support order management, enabling our Merchandisers to focus on their core business activities with suppliers and clients. This new operating model has helped us to serve our clients better without delay and with quality information sharing leading to an increased customer satisfaction.

Over the past 5 years, Infosys has not just ensured smoother operations, but also brought in process improvements including moving from a dedicated resource pool by brand model to an activity-based model for better load balancing and resource utilisation. There have been areas in the entire activity chain which have now been automated, creating capacity to support business growth. The Infosys team has also developed training modules to onboard new Merchandisers joining the MGF team.

As we venture into the new contract term, we look forward to Infosys bringing their expertise in helping clients navigate their digital journeys to MGF as well.”

– Ajay Jindal, CIO & Head of Shared Services, MGF Sourcing