Putting AI at the Heart of Musgrave

Amid shifting consumer expectations, digital disruption, and growing competitive pressures, Musgrave set out to embed AI and automation at the core of its business. The goal was not simply to automate processes, but to create the operating model, governance, and culture needed to scale innovation responsibly across the organization.

Infosys BPM Digital and Infosys Consulting partnered with Musgrave to design an enterprise-wide AI and automation roadmap, establish a robust Center of Excellence, and create a blueprint for innovation spanning functions from finance and HR to procurement, marketing, and trading. Today, the CoE is delivering 5-6 impactful use cases every quarter, helping accelerate value realization, enhance customer and employee experiences, and drive sustainable business outcomes.

Hear from Russell Allan, Head of IT for AI & Process Automation at Musgrave, as he shares how Musgrave is turning AI ambition into measurable enterprise impact with Infosys.