Analyst Corner

Infosys recognized as Leader in ISG Provider Lens™ Finance and Accounting Digital Outsourcing Services US 2020


Infosys recognized as Leader in ISG Provider Lens™ Finance and Accounting Digital Outsourcing Services US 2020
Infosys recognized as Leader in ISG Provider Lens™ Finance and Accounting Digital Outsourcing Services US 2020
Infosys recognized as Leader in ISG Provider Lens™ Finance and Accounting Digital Outsourcing Services US 2020

Finance and accounting (F&A) services have evolved from full-time employee-based transactional services to digitalized services. Companies have come a long way from mere cost savings to now being able to improve efficiency and accuracy. With the advent of digital technologies, the F&A outsourcing (FAO) landscape has changed and defines how services are being delivered today. Cloud technologies have gained considerable traction and FAO services are being delivered on cloud platforms such as business process as-a-service (BPaaS). Automation has become integral for the delivery of F&A outsourcing services, helping to reduce costs and improve accuracy. In addition to technology adoption, enterprises are seeking to partner with providers to outsource not just transactional services, but the entire spectrum of F&A services.

The US was among the first markets to outsource F&A services, and has reached maturity in this domain with the increase in sourcing engagements over the years. Enterprises in this region are more transformation oriented and have witnessed a rapid adoption of new-age technologies.

Across this space, Infosys has been recognized as a Leader in the ISG Provider Lens™ Finance and Accounting Digital Outsourcing Services US 2020 study. This study serves as the basis for important decision-making pertaining to positioning, key relationships and go-to-market considerations.

Highlights

The ISG study on FAO shows Infosys’ strength in the following quadrants covering the spectrum of services that an enterprise client requires:

Consulting services
  • Strong growth story in 2019: Infosys reported robust growth and won a few large deals in the last financial year, and also made several investments to strengthen its capabilities and offerings
  • Finance Center of Excellence driven by extensive R&D: Infosys’s Finance Center of Excellence (CoE) comprises industry-focused research, vast number of F&A benchmarks and best practices, sizeable knowledge bank, and extensive training and development for its employees
  • Digital pentagon approach: Infosys’ pentagon approach to design solutions takes into consideration the five dimensions of customer experience, analytics, automation, compliance and innovation
Transactional services
  • Robust portfolio: Infosys holds strong domain expertise across transactional services that are supported by digital technologies. It offers more than 100 transactional tools and platforms to clients
  • Digital pentagon: Infosys is focused on developing holistic solutions for P2P and O2C clients by enabling the five dimensions of its digital pentagon approach. The framework entails decisions to drive effectiveness, new modules to drive innovation, automate to amplify efficiency, human ware to enhance experience and ensure and augment compliance
  • Strong business metrics through domain-based analytics: Infosys offers an analytical methodology to support clients with the consolidation of data across functional silos, standardization, visualization and decision making
Strategic services
  • Strong analytics methodology: Infosys provides descriptive reporting, prescriptive analytics and statistical/predictive models to help companies improve their business metrics
  • Nia™ for CFO solutions: Infosys is continuously expanding the capability of its proprietary Nia™ platform to build solutions for CFOs
  • Reskilling and upskilling of employees: Infosys is committed to creating an environment of continuous learning. It is investing in re-skilling and upskilling its F&A resources to keep pace with the rapid advancements in technology and adapt to newer business models

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