Analyst Corner

Infosys BPM: from Legacy BPO to Digital BPM


This assessment talks about Infosys’ corporate theme ‘Navigate your Next’ and how it supports large enterprise clients in their digital journey to become ‘future-ready enterprises’ via the Infosys Digital Navigation Framework.

Following is an excerpt from the assessment:

Infosys BPM is closely aligned with Infosys’ corporate messaging around ‘Navigate your Next’ and the dimensions of its digital pentagon, particularly with respect to its capabilities, people & skills, and offerings – also what this means for strategic priorities for the business.

A change in company name in 2017 from Infosys BPO to Infosys BPM was significant, the alteration of just one word (replacing Outsourcing with Management) marking a development in Infosys’ positioning in Business Process Services. It reflects both a broad market evolution in these services, a market that has moved on a long way from traditional early stage ‘lift and shift’ engagements where the principal benefit sought by clients was offshore lower-cost delivery, and a more proactive, assertive stance by Infosys BPM, for example in managing end-to-end and more complex business processes.

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