The landscape for mortgage operations is becoming increasingly competitive as enterprises continue to look for newer solutions to improve on their capabilities, expand their footprint, and gain market share. Some of the factors shaping the mortgage industry landscape include interest rate charges, shift in consumer behavior, rise of digital elements, and the evolving regulatory environment. To stay competitive, enterprises are increasingly embracing digital technologies that include advanced analytics and cognitive aids, to provide customers a seamless and personalized experience. Consequently, their demands from service providers have also moved beyond cost efficiencies to value additions, to aid their transformation agendas.
In this space, Infosys has been positioned as a Leader and Star Performer by Everest Group on the Mortgage Operations – Services PEAK Matrix®. The assessment is based on Everest Group’s annual RFI process, interactions with leading mortgage operations service providers, client reference checks, and an ongoing analysis of the mortgage services market.
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