Infosys positioned as a leader in ISG Provider Lens® Finance and Accounting Outsourcing (FAO) services global 2026 study
According to research and analysis presented in the ISG Provider Lens® 2026 – FAO services report, the FAO market is at an inflection point as AI-enabled finance is shifting FAO from process efficiency to enterprise value. The report further states that buyers increasingly want providers accountable for business outcomes, not activity volumes.
Reflecting this market reality, the study analyzed relevant service providers, comparing their strengths, challenges and competitive differentiators in FAO, across four service/solution quadrants:
- Invoice to Pay (I2P)
- Order to Cash (O2C)
- R2R & Tax Services
- Financial Planning & Analysis (FP&A)
In its evaluation of Infosys, ISG has positioned Infosys as a Leader, Global in its research report across all the above four quadrants.
The report assessed 33 service providers based on the depth of their F&A service offerings and market presence, including their strategy and vision; innovation; brand awareness and presence in the market; sales and partner landscape; breadth and depth of the portfolio of services offered; and technology advancements.
Key highlights
Infosys demonstrated the following strengths across each of the quadrants.
Invoice to Pay (I2P) : Infosys advances I2P through its APOC platform, embedding agentic AI and vision-based automation to drive touchless invoice processing across complex, ERP-fragmented environments.
An overview of strengths in this area include:
- Vision-led touchless processing
- Poly-AI cost discipline
- Compliance embedded by design
- Contextual fabric for fast deployment
Commenting on Infosys’ Invoice to Pay (I2P) capabilities, Gaurang Pagdi, Lead Analyst at ISG and Lead Author of the report, says “Infosys sets itself apart in I2P by integrating vision-led automation with a disciplined poly-AI cost model, transforming invoice processing into a proving ground for enterprise-wide agentic orchestration.”
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Order to Cash (O2C): Infosys strengthens O2C through multi-agent AR orchestration spanning SAP extraction, portal and email agents, paired with predictive collections analytics and gainshare-based recovery outcomes.
An overview of strengths in this area include:
- Multi-agent AR orchestration
- Predictive collections analytics
- Outcome-based gainshare models
- Network-enabled dispute resolution
With regard to Infosys Order to Cash (O2C) services, Gaurang Pagdi notes “Infosys distinguishes its O2C offering by combining multi-channel AR agents with gainshare-based recovery targets, moving past automation claims into measurable, risk-adjusted commercial accountability.”
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R2R & Tax Services : Infosys anchors R2R and tax through its agentic intercompany platform, deep last-mile penetration into CFO organizations and expanding ownership of statutory and tax filing work.
An overview of strengths in this area include:
- Agentic intercompany management
- Deep last-mile penetration
- Carve-out and complexity specialization
- Enhanced technical capabilities
On Infosys’ R2R & Tax Services, Gaurang Pagdi states “Infosys earns its Leader standing in the R2R and Tax Services quadrant by pushing agentic automation into last-mile compliance activities that peers still treat as manual, deepening its penetration across client finance organizations.”
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Financial Planning & Analysis (FP&A) : Infosys builds FP&A depth through collaborative planning work on platforms, such as Anaplan and TM1, sector-anchored forecasting models and an emerging AI CO-as-a-service offering.
An overview of strengths in this area include:
- Collaborative planning depth
- Certified, domain-credentialed workforce
- Emerging AI-led planning investments
- Sector-anchored forecasting
Commenting on Infosys’ capabilities in Financial Planning & Analysis (FP&A) services, Gaurang Pagdi observes “Infosys sets itself apart in FP&A by pairing collaboratively built planning capability with a maturing AI CoE-as-a-service model, helping clients build internal AI capabilities alongside outsourced planning and analysis support.”
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For more information on Infosys BPM’s offerings in this space, please click on Finance & Accounting.
