The 8th Shared Services & Outsourcing Summit Brasil 2013 will bring together the international shared services and
outsourcing community in Americas. The event will provide industry professionals a platform to exchange operational and
Connect with Infosys BPO
Infosys BPO will have a 90-minute session at the event, featuring Humberto Andrade, Geo Head Latin America, Infosys BPO.
Infosys BPO will also have a booth for networking, where our experts will be available for focused discussions on outsourcing
strategies for your business.
Who should attend?
Global business service directors, CEOs / CFOs / COOs of shared services organizations, shared service center heads, directors
– strategic planning, heads of sourcing, finance, HR, IT.
Milenium Centro de Convencoes, Sao Paulo, Brazil
Humberto Andrade, Geo Head Latin America, Infosys BPO Milton Paes, Business Development Manager – Brazil, Infosys
Humberto will speak about the ongoing partnership between shared services center (SSC) and business process outsourcing
organizations. He will also share his journey and experiences of working in varied SSC and BPO environments.
The session will be delivered in a workshop-like fashion, where participants get an overview of the Shared Service Center
life cycle and where it stands. Instead of seeing SSCs in a process of transformation to BPO, participants will see
BPO as a partner that leverages the results foreseen by an SSC, bringing it to a new level. Attend the session and
get answers to these questions:
- How does the life cycle work: from SSC to global business services (GBS)?
- SSC versus GBS: what are the differences and how does the new model impact the bottom line?
- Roadmap: where is your SSC today?
- How and when you should use BPO as a partner?
- What should an SSC operating with excellence today do tomorrow?
- Why does an SSC need to define a vision and strategy?
- Conclusion: BPO, a threat or a partner of an SSC?
Humberto Andrade, Geo Head Latin America, Infosys BPO
With a master of business administration degree from the University of New Hampshire and a bachelor's in economics,
Humberto joined Infosys in 2005 as principal in the Strategic Global Sourcing unit, the large deals group within Infosys.
Humberto spearheaded the Sourcing Advisor Relationship Management program for two years, before moving to the BPO unit
as the head of Sales and Client Services for Latin America. In 2012, Humberto's role expanded – and now he is also
responsible for delivery from the BPO centers in Latin America.
Milton Paes, Business Development Manager – Brazil, Infosys BPO
Milton joined Infosys BPO in May 2012 and is responsible for local market development. He is an industry veteran, with
15 years of experience in business and IT consultancy engagements, selling and delivering international, regional,
and local projects and outsourcing operations for significant clients from different economic sectors. He has a bachelor's
degree in civil engineering from UNESP – Universidade Estadual Paulista.
Infosys BPM Americas