15th - 16th September, 2015
9:00 a.m. to 5:40 p.m. CST
Le Royal Meridien Shanghai, Shanghai, China
Connect with Infosys BPO
Infosys BPO is an Associate Partner at the 4th Annual Shared Services and Outsourcing Week China 2015. Connect with us
to know more about our solutions, and capabilities in business process outsourcing.
Success factors in delivering customer satisfaction across borders
1:30 p.m. to 2:10 p.m. CST
Madhukar Tata – Head, Business Transformation Services, Infosys BPO
- Articulating the value proposition of your SSC / GBS to the rest of the organization
- Effectively managing the changing customer expectations, as you roll out governance model / technical platforms regionally
- Balancing multiple stakeholders, and prioritizing improvement projects to align with business objectives
Madhukar has 20 years of experience in transformation and reengineering, in various industries. His focus is on driving
growth, managing business transformation, and realizing business value by leveraging multiple levers to reengineer business
Madhukar has skills in designing various frameworks to assess organizational efficiencies, which drive material impact
to businesses. In addition, he has authored several POVs on operational excellence and transformation, and co-chaired
panels at various industry forums.
Madhukar holds a degree in mechanical engineering, is a postgraduate in industrial engineering, and a certified Six Sigma
Master Black Belt.
Infosys sourcing and procurement services
Infosys finance and accounting services