Infosys Analyst & Advisor Day 2020 - Accelerating Business Process Automation

Date September 2, 2020

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Speakers

Radhakrishnan Anantha

Radhakrishnan Anantha
CEO & MD
Infosys BPM

Arvind Subramanian

Arvind Subramanian
SVP, Head of Accounting Operations
Royal Philips

About the Event

Infosys hosted its first ever virtual Analyst & Advisor Meet 2020 on 1st and 2nd September. The event brought together leading minds to deliver fresh, collaborative responses to the great questions of our time. It focused on the opportunities in being resilient and nurturing a ‘Live Enterprise’ through a game changing market stimulus while dealing with real world pressures and complexities.

Anantha Radhakrishnan, CEO & MD, Infosys BPM along with Arvind Subramanian, SVP & Head of Accounting Operations, Royal Philips, covered a session on 'Accelerating Business Process Automation' at the Infosys Analyst and Advisor Meet 2020.

The speakers shared valuable insights on reimagining the new BPM, levers for Accelerating Business Process Automation, and the Infosys BPM and Royal Philips Automation Journey in the Philips Finance Function, that started 3 years back by investing in AssistEdge RPA Platform.

 

Key Highlights

Aspirational Target:

Philips Finance Hoshin Strategy:

  • 1 million hours of savings in finance operations over 3 years

Key Challenges:

  • Complex processes with a massive scale of business
  • Error prone manual tasks and lack of process efficiency
  • Multiple handoffs with ad-hoc interventions
  • COVID-19 outbreak

Solution Approach:

  • Strong 4-tier Governance model with fortnightly SteerCo with the Client sponsor
  • Flexible cloud infrastructure – 30% leverage
  • Factory based implementation approach
  • BOT operations command center

Achievements:

  • ~€24.5M: Business benefits over 5 years
  • 550+: Live AssistEdge RPA bots
  • 400+: FTEs saved
  • 73%: Processes standardized
  • 24%: Productivity improvement
  • 300+: Use cases

Key Takeaways:

  • Organizational change management - readiness / level of preparedness for automation to succeed
  • Human-ware – human element to integrate with automation
  • Augment & Amplify business value – automation is not a substitute for human-ware