Date 14th - 17th May, 2018
Location The Estoril Congress Center, Estoril, Lisbon
Event overview
Customer Experience Reimagined-Digital & talent to transform your service landscape
Connect with Infosys BPM
Infosys BPM is a Sponsor at SSOW Lisbon. Connect with us at booth #29.
Panel Discussion
Topic
Establishing a Culture of Customer Excellence within your Services Organisation - Does There Have to be a Trade-off Between Customer Excellence and Cost, and how do SSC Leaders Navigate this Tricky Terrain?
Moderator
Kapil Jain, SVP & Head of Sales and Enterprise Capability, Infosys BPM
Speaker(s)
Morten Lillelund Vice President of Business Services, Lego Phil Gillingham Director of Global HR Operations, Microsoft Jennifer Sturch Shared Service Centre Director, McDonalds Chris Wright Global Business Services Director & Group Treasurer, SSP Group
