Date 15th - 16th September, 2015

Time 9:00 a.m. to 5:40 p.m. CST

Location Le Royal Meridien Shanghai, Shanghai, China

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Infosys BPO is an Associate Partner at the 4th Annual Shared Services and Outsourcing Week China 2015. Connect with us to know more about our solutions, and capabilities in business process outsourcing.


Session details


Success factors in delivering customer satisfaction across borders


15rd September, 2015


1:30 p.m. to 2:10 p.m. CST


Madhukar Tata – Head, Business Transformation Services, Infosys BPO

Session description

  • Articulating the value proposition of your SSC / GBS to the rest of the organization
  • Effectively managing the changing customer expectations, as you roll out governance model / technical platforms regionally / globally
  • Balancing multiple stakeholders, and prioritizing improvement projects to align with business objectives
Speaker profile

Madhukar has 20 years of experience in transformation and reengineering, in various industries. His focus is on driving growth, managing business transformation, and realizing business value by leveraging multiple levers to reengineer business processes.

Madhukar has skills in designing various frameworks to assess organizational efficiencies, which drive material impact to businesses. In addition, he has authored several POVs on operational excellence and transformation, and co-chaired panels at various industry forums.

Madhukar holds a degree in mechanical engineering, is a postgraduate in industrial engineering, and a certified Six Sigma Master Black Belt.

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