Event Overview
Join us as Infosys discuss:
- Why the market for customer service is ripe for a disruptive approach the 'humanware' way.
- The future will be about a combinatorial approach to yield exponential results.
- Why long call wait times, inadequately prepared staff, data fidelity issues and the resulting low NPS scores will be a thing of the past, and experience can and will improve dramatically
Speakers
Vijay Narsapur VP Strategic Business Practice – Head Customer Experience & Human Resource Management, Infosys BPM
Anand Santhanam VP & Head – Sales, Infosys
Madhusudan (Maddee) Hegde VP & Group Manager – Client Services, Infosys BPM
