Asheesh Mehra, Head - Asia Pacific, Japan and the Middle East, Infosys BPO, discusses the need to 'keep captives honest', on the sidelines of the 14th Annual Asian Shared Services & Outsourcing Week 2011.
A G6 panel member at the event, Asheesh traces the evolution of outsourcing models. He describes how benchmarking of captives ensures best-in-class service for end customers. He adds that automation of processes and shared services improve business outcomes at captives.
Published with permission of Shared Services & Outsourcing Network (SSON)
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