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Infosys and Charming Shoppes: A Winning Combination

Charming Shoppes leverages shared services through outsourcing

Charming Shoppes inaugurated the Shared Service Center in 2002 to leverage acquisitions and obtain synergy. Since then, the Center has matured significantly by aggressively exploring the benefits of offshoring.

Building a business case around total cost of ownership

After a request for proposal (RFP) and due diligence, Infosys was selected as a strategic partner for the finance and accounting (F&A) activities of Charming Shoppes. By 2010, after the smooth transition, steady state, and further tweaking of processes, the next target for Charming Shoppes was moving HR operations and payroll offshore, especially since these services were not as mature and highly automated as F&A.

Charming Shoppes next built a business case around benefits like paperless processing, employee and manager self-service, and improved compliance. Eventually, the total cost of ownership (TCO) won the argument, leading to approval and turnkey implementation within a nine-month window. Charming Shoppes leveraged its good working relationship with Infosys to offshore HR operations and payroll services, obtain the benefits of cloud, and have world-class data and reporting in place.

In this interview with the Shared Services and Outsourcing Network, Terri Sasso, Vice President of Controller and Business Services at Charming Shoppes, reflects on what made Infosys a good match as an outsourced shared services provider.

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Published with permission of Shared Services & Outsourcing Network (SSON)

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