Infosys BPO today announced that it has been recognized as a ‘Leader’ in NelsonHall’s Legal Process Outsourcing (LPO) assessment
– NEAT (NelsonHall’s Evaluation & Assessment Tool). NEAT is a method by which strategic sourcing managers can evaluate
outsourcing vendors and is part of NelsonHall's ‘Speed-to-Source’ initiative. According to the report, Leaders are
vendors that exhibit both a high ability relative to their peers to deliver immediate benefit and a high capability relative
to their peers to meet client future requirements.
The report states that Infosys BPO’s LPO practice has strong experience in contract management services and has an established
presence in the legal publishing space. It is well established globally as a BPO provider, which allows flexibility to
deliver LPO services onshore. The company’s strong BPO capabilities including people, technology and process experience,
enable it to handle a wide range of services.
Infosys BPO delivers LPO services to law firms and corporate law departments, mainly from the Financial Services, Manufacturing,
Retail, International Publishing and Telecom sectors. These services are primarily delivered from four onshore and offshore
centers located in India and the U.S. The company also delivers LPO services out of other onshore centers on client request.
Coralie Marti, LPO Analyst, NelsonHall:
“Infosys BPO has demonstrated strong capabilities, most notably in legal personnel and processes; in particular, for the
delivery of contract centralization and standardization services to General Counsels”.
Michael Sonsteng, Strategic Practice Head – Legal Process Outsourcing, Infosys BPO:
“The demand for LPO services will keep growing, and we have the capabilities to continue building robust offerings across
LPO service lines. Our widespread global delivery capabilities, along with our intensive domain expertise, has enabled
us to create enhanced business impact for our clients. This recognition reiterates the fact that we have been able to
generate considerable value for our clients.”