Case Study

Banking on digital with a new operating model

Infosys BPM helped define a new operating model driven by analytics, artificial intelligence, and machine learning, for a global banking and financial services organization aiming to be among the best banks in the world. The client’s group services faced multiple operational challenges. The Processes were operating at full utilization with little ability to further scale and add value and the employees were invested in manual processing. Infosys BPM team conducted thorough assessments of the bank’s core service functions, and got an in-depth understanding of the client’s operations. The team recommended multiple options for the target operating model, to achieve best-in-class services and also recommended creation of a command center deliver value driven intelligence to the organization. The business case for the changed model of operations provided potential savings of millions of dollars over a period of three years.

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