We respect your rights to privacy under the Privacy Act 1988 (Cth) (Act) and we comply with all of the Act’s requirements in respect of the collection, management and disclosure of your personal information.
This policy does not apply in respect of any acts or practices that are exempt from application of the Australian Privacy Principles (APPs) or acts or practices that are otherwise not required by the Act.
What is your personal information?
What personal information do we collect and hold?
We may collect the following types of personal information:
We may collect information in relation to your job application that may include:
- Your contact and personal details, residential status, relevant accomplishments and work history, resume and references. This may include your passport, visa and relevant employment contract details
- Digital footprints (e.g. physical and logical access logs, website related logs, CCTV footage)
- Information required for background checks
We may collect information in relation to your employment that may include:
- Contact details, emergency contacts, health, personal particulars including biometrics and information required for background checks
- Information that relates to your work performance
- Information about how we pay you and what benefits you receive
- Information required for processing payroll, tax and claims
- IT usage including internet and email monitoring and CCTV footage and monitoring, internal social networking information, usage of blackberry and other IT services
- HR information, residential status, travel and immigration information, personal preferences and service transactions
Prospects and Customers:
We may collect information that includes:
- Contact details, personal identification details, personal preferences
- Digital footprints including physical and logical access logs, website related logs, CCTV footage, website preferences
- Information provided through social networking sites like Facebook, LinkedIn or Twitter
- Details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
- Any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise; and
- Information you provide to us through our service centre, customer surveys or visits by our representatives from time to time.
Analysts, Advisors, Media and Other Influencers:
We may collect information in relation to your profile, including name, contact details, focus areas, past articles and interaction preferences. If you so request, we may also gather passport details (including passport number, date of birth, citizenship) to facilitate tours to our campuses or corporate events in international locations.
Visitors to Infosys Office:
We may collect information in relation to you visit to our physical premises for security purposes that may include:
- First Name, Last Name, E-mail Id, Company /Organization details, Username and Internet usage logs (URL accessed, browsing time, time of access, IP address), signature.
- Infosys representative to be met.
- Date, entry time, exit time.
- Other physical access records include logs and CCTV footage.
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
How do we collect your personal information?
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect it in ways including:
- through your access and use of our website or through social media such as LinkedIn;
- through hard copy forms
- through electronic copy forms
- through our intranet systems
- during conversations between you and our representatives; or when you complete an application or purchase order.
- from third party companies such as credit reporting agencies, law enforcement agencies and other government entities.
- exchange of business cards
We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users movements, and gather broad demographic information.
How do we hold your personal information?
We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form.
Appropriate security measures are taken against unlawful or unauthorized processing of personal information, and against the accidental loss of, or damage to, personal information. To this end, your personal information may be held in any of the following: restricted areas where only authorized personnel are permitted access; in physical files and folders that are held in secure lockable desks and cabinets; electronically, on our internal computer systems (subject to restrictions on access such as password protections and accessibility controls).
Personal information is securely destroyed or de-identified when no longer needed.
For what purposes do we collect, hold, use and disclose your personal information?
We collect, hold, use and disclose your personal information for the following purposes (as the context requires):
Job applicants, Employees, Prospects and Customers:
- to manage the job application process and/or to maintain our relationship with you;
- to update our records and keep your contact details up to date;
- for our internal business processing, administrative, marketing and planning requirements;
- to ensure security
- for social networking
- for payroll, tax and claims processing
- for other purposes that are permitted under any agreement with you or made apparent to you at the time of collection;
- to answer enquiries and provide information or advice about our products or services;
- for lead generation and event follow up and providing client hospitality;
- to provide products and services to you and to send communications requested by you;
- to answer enquiries and provide information or advice about existing and new products or services;
- to provide you with access to protected areas of our website; and
- to assess the performance of the website and to improve the operation of the website.
Analysts, Advisors, Journalists and other Influencers:
- To select suitable influencers to brief on Infosys perspectives and news;
- To provide Infosys spokespeople background on what the influencer will be interested to hear about.
Visitors to Infosys Offices:
- For registering and providing internet access via Wi-Fi.
- To monitor your usage of internet for security purposes.
- To issue Visitor Passes or Photo IDs or HID/Security Cards as appropriate.
- For authorization and authentication of physical access.
Other purposes which may be applicable to all the above categories of individuals:
- to conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties;
- for the administrative, marketing (including direct marketing), planning, product or service development, quality control and research purposes of Infosys, its related bodies corporate, contractors or service providers;
- to provide your updated personal information to our related bodies corporate, contractors or service providers;
- to process and respond to any complaint made by you; and
- to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country (or political sub-division of a country).
To whom may we disclose your information?
We may disclose your personal information to:
- our employees, related bodies corporate, contractors or service providers for the purposes of operating our business, fulfilling requests by you or providing products and services to you;
- suppliers and third parties with whom we have commercial relationships, for business, marketing and related purposes; and
- other organisations for authorised purpose that we have agreed with you separately.
We may combine or share any information that we collect from you with information collected by any of our related bodies corporate (within Australia).
Direct marketing materials
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.
We do not provide your personal information to other organisations for the purposes of direct marketing.
How can you access and correct your personal information?
You may request access to any personal information we hold about you at any time by contacting us (see the details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a reasonable fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge you for simply making the request and will not charge for making any corrections to your personal information.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.
How does Infosys deal with anonymous users and user that use pseudonyms?
We may not be able to deal with you, your enquiry, or any other interaction you may wish to have with us if you do not provide information that does not identify you or your organization.
What is the process for complaining about a breach of privacy?
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it.
Our procedure for investigating and dealing with privacy breaches is to ascertain all relevant facts and correspond with those involved (including where relevant our clients), reach a view as to the existence, scope and cause of the issue, and where relevant and appropriate, implement corrective or rectification measures.
Do we disclose your personal information to anyone outside Australia?
We may disclose personal information to our related bodies corporate and third party suppliers and service providers located overseas for some of the purposes listed above.
We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
We may disclose your personal information to entities located outside of Australia, including but not limited to the following:
- our related bodies corporate, located in Australia, India, New Zealand, United States, European Economic Area, Switzerland, Hong Kong, Singapore, Japan and UK;
- our data hosting and other IT service providers, located in Australia, India, United States, Singapore, and UK; and
- other third parties located in Australia, United States and UK.
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner.
Please contact our Privacy Officer at:
Infosys Technologies Limited
Post: PO Box 528, Collins Street, West Melbourne VIC 8007