Collections Pay No Pay – Customer Segmentation
Collections on delinquent mortgages can often be exasperating, requiring multiple follow-ups with customers. But they can also get exhilarating when done right. That's what Sarah, Head of Collections at a top-10 US bank discovered when she got Infosys BPM to streamline her collections processes. This video details how Infosys BPM delivered substantial benefits in automated collections by deploying classical AI models to segment customers based on historical payment behavior, and automating many of the earlier indiscriminate follow-ups.
