Business Transformation Services

Retail

Knocking out the fraudsters with analytics

Jon Cushing, Director of Fraud Prevention at a US-based retail company, oversees fraud management across its in-store and e-commerce channels. However, his legacy fraud detection mechanisms proved inefficient in the face of complex, new fraud vectors and extensive policy misuse by employees as well as customers. This case details how Infosys BPM deployed an enhanced, omnichannel fraud detection system with transaction monitoring, live alerts, and proactive fraud analytics systems, leading to point-of-sale fraud recoveries worth over $400k and $2.5 Mn in annualised savings.