A Changing Mandate: The evolution in a CSSO’s role in the next five years
Chief Shared Services Officers (CSSOs) have a critical role to play when it comes to the smooth running of SSCs. These business leaders are expected to don several hats – right from displaying leadership skills to efficiently managing the resources at hand. However, their role is expected to become even more important in the near future as technology takes center stage. This article analyzes the ways in which the CSSO role is likely to evolve over the next five years.