Digitalization of the mortgage servicing function
Cost containment is a priority for mortgage loan servicing. Mortgage servicing costs in the US have increased dramatically over the years for performing and non-performing loans. The COVID-19 pandemic has also further accelerated the pace of digitalization in the mortgage market. Servicers that adopt new technologies like RPA, IOCR, and AI/ML based data analytics solutions are realizing dramatic efficiencies. This paper examines various challenges that the US mortgage servicers face and a few possible digital transformation use-cases in this space.