BPaaS: The shift towards next-gen business services
In the face of fast-evolving market dynamics, leaders across industries are seeking innovative ways to create value and competitive agility for their businesses. In this context, corporate business services can play a key role in enabling growth through simultaneously optimizing cost structures and improving customer experience. This requires domain-led process transformation and amplified employee capabilities, a journey which often lends itself to a digital- and platform-first approach. Business Process as a Service (BPaaS) is a next generation business services model that caters to precisely this need, through serving businesses with an easy to consume service model. This paper discusses the evolution of the model and its benefits, also outlining a potential operating model from a practitioner’s standpoint.