Rewiring retail with AI
As Jacob Reeves, Head of IT (Automation and AI), and Daniel Morris, Technical Architect at a major European food retailer, contemplated how to accelerate AI across the enterprise, they arrived at the idea of an automation playbook. Partnering with Infosys BPM, they created an AI playbook, an automation COE, and an RPA delivery pod. After deploying 3 RPA use cases and identifying 30 new opportunities, the retailer is estimated to achieve a 10–20% growth in efficiency, productivity, revenue, and customer satisfaction.
Approach summary:
- Performed a holistic assessment of the organisation
- Defined a new AI mission and vision
- Created a comprehensive roadmap
- Introduced an AI operating model
- Designed a Responsible AI framework
- Created a prioritised pipeline of use cases
- Instituted frameworks, templates and accelerators
- Set up an Automation and Al CoE
Key benefits:
Already achieved ~9,000 man hours savings with a few quick win projects
Estimated efficiency improvements in the tune of 25–30 percent
Estimated forecast revenue growth by 10–15 percent
Projected customer satisfaction improvements of 15–20 percent
Estimated productivity gains of up to 15 percent
