Business Transformation Services
GCCs 2.0: adapting to AI, automation, and the future of work
We’re in the era of GCCs 2.0 where advancements in Artificial Intelligence and hyper-automation are driving innovation activity in far-flung Global Capability Centers across the globe. This article explores themes in this era, from AI-led operational transformation leading to speedier decision-making and efficiency, to specialized, innovation-driven functions among GCC talent, to service models powered by agentic AI.
