how to measure GCC success as they evolve from cost centres to innovation hubs
Global Capability Centres (GCCs) used to be cost-focused back-office units. Now, they have evolved to be strategic innovation hubs driving enterprise transformation. This article dives deep into answering how organisations can measure GCC success across five dimensions: financial impact, operational excellence, talent development, innovation, and ESG. It highlights the role of leadership, digital transformation, and AI in shaping GCC performance, while also examining strengths across global regions. Practical frameworks, such as balanced scorecards, maturity diagnostics, and AI-driven dashboards, help organisations track progress and ensure alignment with enterprise objectives. As GCCs evolve into enterprise transformers, their success will increasingly be measured not only by efficiency but also by their ability to deliver innovation, resilience, and long-term value.
