Business Transformation Services
Innovating with AI-powered automation
Global Capability Centers (GCCs) in India have evolved from a small beginning in 1985 to a $60 billion sector with over 1,800 centers employing 2 million people by 2025. What began as cost-driven offshore operations has transformed into strategic innovation hubs that handle core functions, including R&D, analytics, and digital transformation for their parent companies. Here is an article examining the current trends reshaping the landscape, including geographic expansion beyond traditional hubs, the rise of mid-market GCCs, and an intensified focus on value creation over cost arbitrage. Most significantly, 70% of GCCs have prioritised artificial intelligence adoption, with AI-driven automation revolutionising operations across banking, healthcare, retail, and technology sectors. These developments position Indian GCCs as global centers of excellence for AI-powered business transformation and strategic innovation.
