Simplifying Insurance Processes with Robotic Process Automation
An insurance and financial services giant was facing major productivity challenges with the manual effort and time required to process more than 830k policy requests per year. Infosys BPM chose and implemented a viable robotic process automation solution across the various insurance process for the client. The reduction of the effort-intensive manual workload on the client’s process agents has freed them up to take on other activities, and drastically improved the overall productivity of the operations team. The RPA solution enabled the client to reduce its manual efforts by 58% and improve the processing time by 70%. Read this case study to find out how RPA in insurance delivered significant speed, cost, effort, and quality benefits.