Infosys BPM wins 2025 ISG Star of Excellence™ award for BPO Services Excellence
Infosys BPM has been recognized with the prestigious 2025 ISG Star of Excellence™ Award in the BPO Excellence category with an overall Customer Satisfaction (CX) score of 91 ahead of over 240 service providers.
The award covers the following areas of excellence in BPO services:
- Sourcing & Procurement Services
- Supply Chain & Optimization Services
- Finance & Accounting Services
This outstanding CX score places Infosys BPM well above the industry standards, underscoring client trust and reflecting Infosys’ commitment to delivering exceptional, client-centric experiences and consistent value across every engagement.
The ISG Star of Excellence™ Award, the industry’s premier recognition for technology and business service providers, recognizes the winning service provider for consistently demonstrating the highest standards of customer service excellence over the past year, based on direct feedback from enterprise customers.
Infosys BPM received the award in the BPO Excellence category during the ISG Sourcing Industry Awards Gala Dinner, held on November 19, 2025, at the Fairmont Windsor Park, London. The ceremony concluded the 19th annual ISG Sourcing Industry Conference — EMEA, hosted by Information Services Group (ISG), a leading global technology research and advisory firm.
Now in its eighth year, the ISG Star of Excellence™ Awards program is based on ISG’s continuous Customer Experience (CX) research, which asks enterprises to rate their experiences with hundreds of IT and business services providers across six key dimensions:
- Collaboration and Transparency
- Execution and Delivery
- Innovation and Thought Leadership
- Governance and Compliance
- People and Cultural Fit
- Business Continuity and Flexibility
Namratha Dharshan, ISG Provider Lens™ chief business leader, who oversees the ISG Star of Excellence™ program, comments “Infosys brings robust business operations capabilities across the entire value chain of back-office and front-office services. By combining automation, analytics, and deep domain expertise, the company delivers superior efficiency and strategic value. Its consistent leadership in ISG Provider Lens studies underscores a steadfast commitment to innovation and client-centric transformation.”
To download a copy of BPO Excellence Award handout, please click here
To learn more about the BPO services offered by Infosys BPM, please click here
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.
