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Energy and Utilities

How utilities BPO services can streamline your operations and reduce costs?

The utilities industry is rapidly evolving, driven by technological advancements and shifting market demands. The global energy and utilities analytics market is expected to grow with a projected CAGR of 16.3% from 2020 to 2026, reaching USD 4.3 billion by 2026

As operational efficiency becomes increasingly critical, utilities companies are adopting innovative strategies to maintain their competitive edge. Strategic utilities outsourcing has emerged as a key approach, enabling companies to optimise resources by delegating non-core processes to specialised partners.


BPM for cost optimisation

Business Process Management (BPM) is a crucial device at the disposal of businesses for cost optimisation. In fact, cost reduction is cited as the foremost goal of deploying BPM. By streamlining operations and enhancing resource allocation, BPM ensures that operations are efficient, reducing waste and unnecessary expenditure. Here’s how BPM facilitates cost and resource optimisation:

  • Automation and efficiency: BPM solutions automate repetitive tasks, allowing for strategic utilities outsourcing of non-core functions. This improves operational efficiency and enables companies to focus on core activities, reducing overall costs.
  • Process standardisation: Deploying BPM ensures consistent processes across various departments. Standardisation minimises errors, leading to fewer delays and reduced operational costs. This process transformation is critical in the utilities sector, where standardised workflows are indispensable.
  • Data-driven decision-making: BPM tools provide real-time data and analytics, empowering decision-makers to identify cost-saving opportunities. For example, utilities process transformation is significantly enhanced by leveraging data to optimise resource allocation, leading to more strategic decisions that reduce costs.
  • Scalability: As businesses grow, BPM systems can easily scale to accommodate increased demand. This scalability ensures effective resource optimisation, even as business operations expand.

Transformation initiatives in the utilities sector

Leverage deep industry  expertise in the energy and utilities sector

Leverage deep industry expertise in the energy and utilities sector

Key transformation initiatives in the utilities sector focus on enhancing efficiency, improving customer service, and optimising resource utilisation. Below are the top initiatives reshaping the industry:

  • Digitalisation of operations: The integration of digital technologies is at the forefront of utilities process transformation. By adopting advanced data analytics, IoT, and AI, utilities companies can monitor and optimise their assets in real time. This transformation not only improves operational efficiency but also facilitates predictive maintenance, leading to reduced downtime and cost savings.
  • Strategic utilities outsourcing: To focus on core competencies and drive innovation, many utilities companies are turning to strategic utilities outsourcing. This approach allows firms to leverage external expertise for non-core activities, such as IT services or customer support, thereby enhancing efficiency and reducing operational costs.
  • Sustainability and energy transition: With a growing emphasis on sustainability, utilities are increasingly investing in renewable energy sources and energy-efficient technologies. This shift supports global decarbonisation goals and optimises resource usage, a key aspect of resource optimisation in the utilities industry.
  • Customer-centric transformation: Modern utilities companies are focusing on improving customer experiences through digital platforms and personalised services. By leveraging data analytics, companies can better understand customer needs, leading to more efficient service delivery and enhanced customer satisfaction.

These transformation initiatives are critical for utilities companies aiming to remain competitive in a rapidly changing environment.


Strategic utilities outsourcing

As is amply evident by now, there is considerable overlap between the transformation requirements of the utilities sector and the advantages promised by business process outsourcing models. By outsourcing non-core functions, utilities can leverage external expertise to manage ancillary tasks effectively. This strategy plays a crucial role in utilities process transformation and resource optimisation in the utilities industry. Here’s how strategic outsourcing benefits the sector:

  • Cost efficiency: One of the primary benefits of strategic utilities outsourcing is the significant reduction in operational costs. By outsourcing tasks such as customer service, IT management, and utility bill processing, companies can save on labour costs, infrastructure investments, and technology upgrades. This allows for better allocation of resources to core activities, driving overall efficiency.
  • Access to expertise and technology: Strategic utilities outsourcing provides utilities with access to specialised knowledge and cutting-edge technology that may not be accessible in-house. The availability of such resources can weigh heavily on business finances. This is particularly important in areas such as data management, where external providers can offer advanced solutions that boost operational efficiency. These technologies contribute to the broader utilities process transformation by automating routine tasks and optimising workflows.
  • Enhanced focus on core activities: By delegating non-essential functions to third-party providers, utilities can concentrate on their core operations, such as energy production and distribution. This focus leads to improved service delivery and supports resource optimisation in the utilities industry, as companies can allocate their resources more effectively to areas that directly impact their bottom line.

According to industry insights, such outsourcing can significantly enhance efficiency and focus, leading to improved operational performance and cost-effectiveness.


How can Infosys BPM help with utilities process transformation?

Global energy requirements are on the rise, and energy and utilities businesses need a robust partnership that can accommodate this change in the market. With strong expertise in a range of powerful technologies, such as AI/ML, Gen AI, RPA, and analytics, Infosys BPM aids resource optimisation in utilities industry.


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