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Generative AI

Generative AI for customised learning and development programs in HRO

In recent years, workplaces have undergone significant changes, from the rise of remote and hybrid workplaces to Artificial Intelligence (AI) tools redefining virtually every operational facet. Human Resource (HR) professionals have also embraced technological tools to support their short and long-term objectives, with Generative AI (Gen AI) tools being the primary focus of promoting tailored learning and personalized development in HRO.


Leveraging Gen AI for personalized development in HRO

Despite the changes in workplace dynamics, learning and development strategy remains one of the most vital facets of any workforce, with 91% of the employees considering learning opportunities one of the most important elements of the workplace. These opportunities also tie into employees feeling appreciated at work and higher job satisfaction levels as they support career development opportunities.

Gen AI has been a game changer when it comes to learning and development programs, with employees implementing AI powered learning programs for a personalised learning experience and tailored development opportunities. Some ways HR professionals are leveraging Gen AI for personalized development in HRO include:


Personalised training

Gen AI tools can analyse the learning patterns and preferences of individuals to create personalised training content and a personalised learning experience that aligns with the training needs of individual employees. This can include role-specific training for different departments or microlearning (breaking down complex topics into smaller modules) for employees who might need additional support.


Adaptive learning

An extension of the point above, Gen AI tools can dynamically adjust training based on the progress, strengths, and weaknesses of individual employees. This ensures the learning journey is more effective and efficient as the modules adapt and evolve based on the learner’s comprehension and adjust difficulty levels to give the best learning experience to each employee.


Simulated learning environments

Discover How we can Transform your Learning  Programs with AI?

Discover How we can Transform your Learning Programs with AI?

AI-powered learning programs can generate realistic training simulations, providing an immersive learning experience while ensuring a risk-free, dynamic environment for employees to practice complex tasks. Such hands-on experience is critical in many fields, where employees can translate such real-time training into successful outcomes.


Virtual mentors and coaches

Gen AI tools are giving rise to virtual mentors and coaches that can mimic human interactions and provide real-time guidance to employees. These mentors can answer questions, provide personalised feedback, and offer insights wherever necessary to foster continuous improvement.


Gamification

Adding the element of gamification in the learning programs, Gen AI tools can create personalised scenarios based on individual employee skills and integrate elements of competition, rewards, and social interactions to make learning more engaging and enjoyable.


Accessibility

Tailored employee training with AI is making strides when it comes to making learning and development opportunities accessible. Solutions like transcription and translation are breaking down language barriers and helping people access learning materials in formats best suited to their needs.


Automated assessment and feedback

Gen AI tools also automate assessment and feedback, giving employees and employers immediate insight into their skill levels and areas of improvement. This can make training time- and cost-effective and help employees improve in real time.


Predictive skill gap analytics

Moving away from once-a-year performance evaluations, Gen AI tools can analyse employee performance data in real time to predict potential skill gaps in their workforce. These insights can help organisations take a just-in-time approach to optimise training, design tailored learning programs, and direct resources to address these gaps for a continuously evolving, future-proof workforce.


Implementation challenges for AI-powered learning programs

Tailoring employee training with AI holds immense potential to transform learning and development programs in HRO. However, HR professionals must navigate implementation challenges and ethical considerations for successful implementation, including:

  • Ensuring data privacy and protecting the personal data of employees through stringent data protection measures and encryption protocols.
  • Mitigating algorithmic bias in learning recommendations through regular audits, diverse training datasets, and continuous monitoring.
  • Addressing employee concerns regarding job security, privacy, and objectivity of AI decisions to build employee trust and promote AI adoption.
  • Maintaining a balance between automation and human interactions within the learning environment to augment the human element in the learning journey with AI.

How can Infosys BPM help implement AI powered learning programs?

Gen AI has been one of the key drivers behind the transformation in modern workplaces, especially when it comes to personalized development solutions in HRO. Infosys BPM Gen AI business operations platform offers you a suite of tailor-made, ready-to-use solutions that can help you harness the power of Gen AI to transform your business operations. As Gen AI becomes a critical requirement for competitive advantage, we can help you reimagine your business operations, drive AI-first digital operations, and reinforce the ethical use of AI as you customise your learning and development approach with AI powered learning programs.


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