Global financial enterprises are accelerating digital transformation, and BFSI GCCs in India now sit at the centre of this shift. Their ability to blend domain expertise, technology depth, and scalable operating models positions them as engines of global innovation in financial services. As global banks push for faster modernisation and stronger enterprise-wide controls, these GCCs now influence product development, digital operations, and long-term transformation strategies across the BFSI ecosystem.
BFSI GCC landscape in India
Financial services now overtake tech in GCC leasing, and this shift is fuelling the rapid expansion of the BFSI GCC landscape in India. According to the QUESS BFSI GCC Talent Report, the market stands at $40 billion today, and experts estimate it will triple to $135 billion by 2032 as talent hubs widen across India. With 90+ enterprises running 185 GCCs, BFSI commands 44% of GCC leasing and contributes 25% of India’s GCC economy, reinforcing its position as the strongest growth engine within the GCC market.
evolving role of BFSI GCCs
BFSI GCCs have moved far beyond cost-driven operations. Their responsibilities now anchor enterprise resilience and accelerate digital performance for global financial institutions.
- Risk, compliance, and regulatory operations: GCC teams track global regulatory changes, streamline compliance workflows, and support audit readiness to ensure consistent alignment with financial regulations.
- Cybersecurity and data protection: Local and global teams run real-time threat detection, incident response, and governance programmes that strengthen the institution’s security posture.
- Cloud adoption and data modernisation: Technology teams manage cloud migrations, optimise workloads, and maintain secure cloud environments to reduce dependence on legacy systems.
- AI-driven financial data analysis: Specialists build machine-learning models that improve fraud detection, credit scoring, investment insights, and operational decision-making.
- AI-powered customer experience: GCCs design intelligent customer journeys and deploy automation, chatbots, and personalisation tools to lift service quality across touchpoints.
BFSI GCCs contributing to innovation in financial services
BFSI GCCs are leading the next wave of innovation in financial services and continue to define the future of FinTech in India. These emerging trends show how they shape global transformation and deliver strategic value beyond operational excellence.
advancing AI and ML capabilities
GCCs build advanced AI and ML models that enable smarter fraud detection, dynamic underwriting, personalised recommendations, and deeper portfolio insights. These innovations support stronger decision-making and speed up digital transformation.
driving intelligent automation at scale
GCCs implement automation across claims, reconciliation, onboarding, regulatory reporting, and other high-volume processes. This shift improves accuracy and reduces manual workloads, allowing teams to focus on strategic initiatives.
strengthening analytics-led risk management
GCC teams develop analytics platforms that improve credit risk models, liquidity tracking, market-risk surveillance, and stress-testing frameworks. These upgraded models help enterprises manage volatility more effectively.
accelerating cloud-led digital transformation
GCCs design cloud-native architectures that support faster product delivery, secure data flows, and scalable operations. This structure increases agility and removes constraints inherent to legacy systems.
elevating cybersecurity maturity for global operations
GCCs enhance cyber resilience by deploying unified security operations, identity and access control, zero-trust frameworks, and advanced monitoring tools that mitigate emerging threats.
building high-impact talent ecosystems
Specialised talent in data science, cybersecurity, analytics, cloud engineering, and financial operations fuels the rise of BFSI GCCs in India. These teams develop cutting-edge solutions that drive FinTech progress and global innovation.
partnering with FinTechs and academia
GCCs collaborate with academic researchers and FinTech startups in India to accelerate experimentation and shorten the journey from concept to production. These partnerships foster a culture that encourages innovation in financial services and rapid digital advancement.
BFSI GCCs in India will continue to shape the future of financial services as digital adoption accelerates. Their ability to modernise operations, secure enterprise environments, and push digital boundaries strengthens their role as long-term innovation partners for global institutions. As cloud, analytics, automation, and AI investments rise, their strategic contribution to the global BFSI ecosystem will grow even further.
Infosys BPM helps BFSI enterprises design and scale high-performance GCCs through end-to-end GCC services, with solutions focusing on four key pillars:
- Assess and design future-ready GCC operating models.
- Set up and build scalable GCC foundations with strong governance.
- Scale capabilities using high-quality talent and proven digital accelerators.
- Transform GCCs into innovation-focused hubs that deliver sustained value.
conclusion
BFSI GCCs in India now drive digital growth, strengthen resilience, and elevate innovation for global financial enterprises. Their forward-looking operating models and strong talent depth position them as anchors of transformation across banking, insurance, and FinTech ecosystems. As financial institutions seek speed, stability, and continuous innovation in financial services, these GCCs will play an even greater role in shaping new capabilities, new products, and new competitive advantages for the industry.
