Global Capability Centres (GCCs) have evolved from cost-saving back-office units into strategic hubs at the core of digital transformation and cybersecurity resilience. India now hosts over 1,700 GCCs, representing more than 53% of the global total, reinforcing its position as the GCC capital of the world.
As enterprises expand geographically, they face growing complexity in meeting compliance mandates while ensuring security and operational stability. With Infosys BPM expertise, organisations can align their GCC cybersecurity strategy with the latest global frameworks to safeguard data and strengthen stakeholder confidence.
challenges in the industry
The cybersecurity challenges faced by GCCs are intensifying as they become central to global enterprise operations.
A major concern is the fragmented nature of global regulations. Enterprises must comply with diverse frameworks, including the European Union’s GDPR, India’s Digital Personal Data Protection Act (DPDPA 2023), and country-specific laws in financial services and healthcare. Navigating this complex mosaic requires continuous monitoring and deep regulatory expertise.
Cyberthreats are also escalating. Ransomware, phishing, and nation-state attacks target GCCs because they handle critical enterprise workloads. The global average cost of a data breach reached USD 4.45 million in 2023, the highest on record, underscoring the heavy financial and reputational burden on enterprises.
Another pressing issue is the talent gap. According to the ISC² Cybersecurity Workforce Study 2023, the shortfall in skilled professionals exceeds 3.4 million roles globally. This shortage adds pressure on GCCs expected to deliver secure operations at scale while balancing compliance, innovation, and long-term resilience.
key benefits of GCCs in cybersecurity compliance
Despite these challenges, GCCs provide enterprises with significant advantages in managing cybersecurity and regulatory requirements.
- Centralised compliance management: By consolidating oversight across multiple regions, GCCs help enterprises interpret and implement GCC cybersecurity regulations consistently, reducing duplication of effort and minimising the likelihood of non-compliance.
- Centres of excellence: GCCs are investing in privacy and security Centres of Excellence. For example, privacy CoEs develop frameworks to address data privacy laws and GCC requirements, creating scalable models that can be replicated across business units.
- Scalable operations: With dedicated teams, advanced threat monitoring tools, and incident response capabilities, GCCs provide round-the-clock coverage to protect enterprise assets. This also strengthens enterprise trust by ensuring consistent compliance across regions while reducing the risk of regulatory penalties.
operational efficiency and expertise
One of the most compelling reasons enterprises turn to GCCs is their ability to streamline operations while driving efficiency.
Through centralised security functions, GCCs reduce redundancies by consolidating fragmented compliance processes into unified operations. This improves visibility and enhances coordination across global business units, enabling faster detection of anomalies and quicker remediation of security incidents. This consolidation enhances visibility across functions, enabling proactive responses to threats and ensuring consistent audit readiness across regions.
GCCs also bring access to specialised expertise in advanced technologies. From zero-trust architectures to AI-driven anomaly detection, these centres employ cutting-edge tools to maintain compliance while addressing emerging threats.
Additionally, GCCs are evolving into innovation hubs. No longer confined to support functions, they are contributing to the development of new cybersecurity solutions and digital safeguards. This positions them as not only operators but also innovators within the enterprise ecosystem.
the strategic importance of cybersecurity in GCCs
The importance of cybersecurity within GCCs extends well beyond operations. It is now viewed as a strategic imperative for global enterprises.
At the governance level, boards recognise cybersecurity as a business risk rather than a technical challenge. GCCs are expected to embed GCC cybersecurity strategy into enterprise risk management frameworks, ensuring regulatory compliance becomes a foundation for sustainable growth.
This means integrating data privacy laws directly into workflows, product design, and customer engagement models. By embedding compliance, enterprises reduce the risk of reputational damage while creating secure environments for digital innovation. Embedding security into business processes allows enterprises to build long-term resilience while maintaining customer trust and regulatory confidence.
Looking forward, the strategic role of GCCs will be defined by their ability to adopt automation and AI in compliance reporting, while participating in industry discussions around cross-border harmonisation of cybersecurity laws. Gartner predicts that by 2026, 70% of boards will include at least one member with cybersecurity expertise, reflecting its growing importance in governance.
how can Infosys BPM help?
Cybersecurity regulations are redefining the role of Global Capability Centres. By ensuring compliance, managing threats, and building trust, GCCs are becoming indispensable to enterprise resilience.
With Infosys BPM, organisations can establish mature GCC cybersecurity strategies that integrate compliance, resilience, and innovation. From centralised operations to advanced monitoring and automation, Infosys BPM enables enterprises to safeguard data, respond effectively to evolving threats, and maintain credibility in a complex regulatory landscape.
