Human Resource Outsourcing
Want to hire faster: How AI is transforming recruitment
Recruitment has always been a very critical function in any organisation. The quality of candidates recruited into an organization largely determines the success of the organization. There are several challenges that recruiters face during the recruitment process, right from attracting the best candidates, engaging qualified candidates and ensuring a good candidate experience. Artificial Intelligence (AI) has been revolutionising the recruitment landscape by streamlining processes, enhancing decision-making, and improving candidate experiences.
Let’s examine some of the ways the usage of AI in hiring has been transforming recruitment.
Resume screening and shortlisting – One of the most time-consuming challenges faced by recruiters is sifting through resumes and finding the right ones to shortlist. AI-driven tools analyse the job descriptions and candidate profiles to identify those that are best fit for the specific job. AI has the ability to scan resumes in seconds and reduce the recruiter’s workload. This turns out to be a huge advantage, especially when companies are hiring at scale. The automation of this time-consuming task allows recruiters to use their time for more strategic tasks in the recruitment cycle. In fact, there are even automated interview question generators that allow recruiters to create smart interview questions to assess the capabilities of a candidate as per the responsibilities and requirements of the position.
AI-based job description generators have the ability to craft compelling job descriptions that would attract the right talent for the job. They can even identify potential (passive) candidates who are not actively looking for a new job but fit the role.
AI-driven chatbots and assistants – Candidates often have a lot of queries as they go through the recruitment process at any organisation. If they do not receive answers to their queries, there are high chances of candidate drop-offs. Needless to say, in these days of talent shortages, organisations want to avoid candidate drop-offs at all costs! Answering candidate queries can get time-consuming and this is where AI-powered chatbots step in. These chatbots answer queries during any time of the day, thus elevating the candidate experience and freeing up a lot of the recruiters’ time.
Reduction in recruitment bias – Humans come with biases and when resumes are manually evaluated, these biases could impact the resumes that are shortlisted. For example, certain hiring managers might prefer candidates of a certain gender or religion over others, even if other candidates have more relevant skills. On the other hand, AI does an objective evaluation of the candidate’s skills listed out in the resume and chooses the best candidates for further rounds of interviews. This can foster better racial and gender diversity – both of which are associated with better business performance and employee engagement at the organization.
AI-powered video interviews – AI-powered video interview softwares are able to automatically rank every candidate according to their fit, based on behavioural competencies, communication skills and personality traits. This helps companies drastically reduce the time to interview and hire a candidate. Facial recognition and behaviour analysis that reveal personality, honesty, and emotional intelligence are also part of the package when using AI-powered video interview software.
AI assessment tools – AI-driven assessment tools use machine learning (ML) and natural language processing (NLP) to assess candidates' skills, personality traits, and cultural fit. They test the technical and cognitive skills of candidates through coding tests, aptitude tests and simulations. These tools have the power of adaptive testing – this means that they can dynamically adjust the difficulty of questions based on the performance of the test taker. Interestingly, some companies like Pymetrics gamify pre-employment skill testing. They offer engaging games that help with measuring cognitive and emotional attributes.
Predictive analytics – Gone are the days when recruiters relied on their gut instincts to determine the best fit for a particular post. Data does the talking these days! AI-based predictive analytics provides deep insights and uses historical data and market trends to predict how well a candidate will perform in a particular job. This could also determine how long a candidate is likely to stay in an organisation and thus reduce turnover rates.
While we have seen several areas of recruitment where AI is making its mark, it is certainly not all hunky-dory in the world of AI. There are certain concerns related to data privacy violations and the risk of discrimination that often crop up in conversations around using AI in recruitment. However, the benefits of using this technology are so far-reaching that companies are realising that they need to jump onto the bandwagon, if not done already! With AI making inroads into all aspects of recruitment, it is vital for organisations to leverage AI-driven recruitment solutions to gain a competitive advantage. Doing so will enable them to attract top talent efficiently by making recruitment data-driven, personalized and automated.
How IBPM can help?
Infosys BPM’s Human Resource Outsourcing (HRO) services provide comprehensive consulting, technology, and outsourcing solutions tailored to meet the evolving needs of your business and industry. We offer end-to-end support, from talent acquisition, sourcing, and development to employee engagement and retention. By integrating our HR outsourcing expertise with cutting-edge technology and strategic consulting, we help global clients build strong, efficient, and future-ready HR functions.
