As e-commerce becomes increasingly relevant to all domains, cybercrime rears its head in every industry. Microsoft reported an astonishing 600 million cyberattacks occurring daily worldwide in 2024. The numbers are expected to rise as cybercriminals become more sophisticated. The need for advanced e-commerce cybersecurity solutions is now more critical than ever, with consumer trust and business sustainability at stake. As businesses transition to more digital sales channels, the role of effective cybersecurity becomes even more essential to protect both assets and reputations.
cyberthreats in 2025
In 2025, cyber threats are evolving at an alarming rate, challenging traditional security measures. Cybercriminals are adopting increasingly advanced techniques to bypass security tools, making it harder for businesses to stay ahead of the curve. Cybercriminals leverage AI for sophisticated phishing, deepfakes, and adaptive malware. Key threats include:[1][3]
- e-skimming
- Account takeover (ATO) attacks
- Distributed Denial of Service (DDoS) attacks
- SQL injections
- Bad bot traffic
Multi-channel shopping, devised in response to the consumers’ demand for seamless experiences, has emerged as a key vulnerability in e-commerce cybersecurity. Consumers are now interacting with businesses across a variety of devices and platforms (web, mobile, IoT). This shift has created new vulnerabilities as each touchpoint represents a potential attack vector. Consumer behaviour is also shifting, with more people opting for online shopping via mobile devices and voice-enabled technologies.
how to secure an ecommerce website?
As cyberthreats grow in sophistication, ensuring e-commerce cybersecurity requires a strategic, multi-layered approach from CXOs and business leaders. Here are the key strategies to secure your e-commerce platform:
implement multi-layered defences
Deploying firewalls and Intrusion Detection Systems (IDS) to monitor incoming and outgoing traffic helps detect and block any malicious activity before it can harm your website.
- Web Application Firewalls (WAFs): Use WAFs to protect web applications from attacks like SQL injection, cross-site scripting (XSS), and bots. These tools filter and monitor HTTP traffic to prevent exploitation.
- Secure Web Gateways (SWG): Integrate SWGs to filter unwanted traffic, detect malware, and secure browsing activity across all network endpoints, providing an additional layer of protection.
enforce strong authentication practices
- Multi-Factor Authentication (MFA): Implement a strong e-commerce cybersecurity system such that all users have to provide two or more forms of authentication, such as something they know (password), something they have (smartphone), or something they are (biometric data). This helps protect accounts from unauthorised access.
- Passwordless authentication: Implement passwordless authentication using biometrics or hardware tokens, reducing the risks associated with weak or stolen passwords.
regularly update and patch systems
- Automated patching: Ensure that your e-commerce platform and any third-party tools are automatically updated to fix security vulnerabilities.
- Vulnerability scanning: Regularly scan your website for vulnerabilities and security gaps. Patching these weaknesses promptly reduces the risk of attacks.
implement data encryption
- Encrypt sensitive data: Use SSL/TLS encryption to protect data in transit between the customer and your site. This ensures that sensitive data like credit card details is securely transmitted.
- Encrypt data at rest: Protect data stored on servers by encrypting it, ensuring that even if a data breach occurs, the information remains unreadable to attackers.
secure payment gateways and systems
- Tokenisation: Implement tokenisation for payments. This replaces sensitive card details with unique tokens, reducing the risk of card fraud.
- PCI DSS compliance: Ensure compliance with the Payment Card Industry Data Security Standards (PCI DSS) to safeguard customer payment information. This includes regular audits and adherence to security best practices.
build a robust incident response and monitoring system
- 24/7 security monitoring: Establish a Security Operations Centre (SOC) that monitors your website for suspicious activities around the clock. Use advanced threat detection tools powered by AI to identify anomalies and potential threats.
- Incident response plan: Develop a clear plan for responding to security incidents, including steps to take in case of a data breach, such as informing customers and regulatory bodies within the required timeframes.
conduct regular security audits and penetration testing
- Penetration testing: Regularly test your website by simulating cyberattacks to identify weaknesses before attackers do. Use third-party penetration testers for an unbiased evaluation of your platform’s security.
- Bug bounty program: Consider setting up a bug bounty program that rewards ethical hackers for discovering and reporting security vulnerabilities on your website.
educate employees on security best practices
- Security training: Conduct regular cybersecurity training for all employees, focusing on phishing detection, strong password management, and safe browsing practices.
- Simulated phishing attacks: Run simulated phishing campaigns to ensure that employees can identify phishing attempts and other common cyberattack strategies.
secure third-party integrations
- Vendor risk management: Ensure that any third-party vendors, such as payment processors or logistics providers, meet your security standards. Vet their security protocols and hold them accountable through contracts and regular audits.
- Security clauses in contracts: Integrate cybersecurity requirements into contracts with third-party vendors to guarantee that they follow best practices and protect sensitive customer data.
How can Infosys BPM help you implement ecommerce security best practices?
Infosys BPM offers a comprehensive suite of e-commerce cybersecurity services designed to help enterprises safeguard their business platforms. The trust and safety services provide end-to-end protection, from securing sensitive customer data to preventing fraud. With a focus on risk management, security audits, and 24/7 monitoring, Infosys BPM ensures that your e-commerce website is well-equipped to handle the most sophisticated cyber threats.
