Unlocking savings: A telecom solution for lower mobility costs
When Mitchel Perry, Director of Network Operations at a global semi-conductor manufacturing giant, experienced a vendor’s failed attempt to upgrade the company’s legacy mobility devices, he turned to long-standing partner Infosys BPM for help. This case details how Infosys BPM’s telecom expense management service helped the company resolve process inefficiencies, eliminate 98% of unknown mobile service lines, and procure new devices smoothly, all while reducing its total telecom spend.
Approach summary:
- Built a dedicated managed services team
- Delivered end-to-end Telecom Expense Management Services
- Cleansed inventory data of mobile devices
- Conducted thorough invoice validation
- Processed all carrier invoices without a miss
- Enhanced mobility catalog with timely knowledge updates
Key benefits:
98% decrease in unknown mobile service
97% decrease in unutilised mobile service
$60K+ yearly savings by terminating zero usage & inactive employee service numbers
46% reduction in the volume of incidents & requests
Zero service disconnections
