meter-to-cash: utility revenue cycle management
Real-time, 360° meter-to-cash solution that eliminates revenue loss
Contact UsOverview
Electricity distribution utilities are central to reliable power delivery, financial sustainability, and grid resilience—and their performance depends heavily on the effectiveness of the meter-to-cash (M2C) cycle, spanning metering, billing, and revenue collection. According to EY, globally, utilities lose an estimated USD 96 billion each year due to inefficiencies across the M2C chain, weakening cash flows, delaying grid modernization, and increasing dependence on subsidies. While meters accurately record consumption, tariffs convert that consumption into revenue.
Ensuring this conversion is accurate, compliant, and controllable is critical, as tariffs are the single biggest determinant of revenue realization. Strengthening the M2C ecosystem through advanced metering infrastructure, precise billing, and robust revenue protection enables utilities to reduce losses, improve service quality, and secure long-term financial viability.
Key highlights
$35M+ Unbilled revenue processed, post billing migration
90,000+ Man-hours saved by automation
~70% Reduction in disputed bills and OPEX
15-20% Unbilled revenue recovered
M2C solution architecture
The solution architecture of our M2C system, given below, provides a unified, end-to-end view, integrating operational, customer, billing, and payment data into a single intelligence layer. By enabling real-time reconciliation, risk scoring, and automated insights, it empowers utilities to proactively reduce revenue leakage, improve cash realization, strengthen compliance, and drive faster, data-led decision-making across the organization.
Why Infosys BPM
A robust meter‑to‑cash (M2C) solution is mission‑critical for electricity distribution utilities because it directly protects revenue, improves financial stability, and enhances customer trust. Losses suffered by utilities are due to data inconsistencies, and billing errors, which that stem from gaps across the M2C value chain. Non‑technical aspects—including tampered meters, billing inefficiencies, and weak collections—contribute to a huge revenue drain for utilities as well.
Our M2C solution directly addresses these challenges through digitalization, advanced metering intelligence, automated billing, and revenue assurance analytics. By strengthening billing accuracy and improving collection efficiency, utilities can achieve substantial reductions in Aggregate Technical & Commercial (AT&C) losses—an area where leading utilities have shown measurable improvement.
End-to-end value chain
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Ensure billing resilience and mitigate revenue loss by leveraging our futuristic meter-to-cash solution.
