Smart bots as banking concierge
It was during the COVID-19 pandemic that most banks started looking for alternative options for their customers to receive banking services rather than visiting branches in person. Some of the financial institutions were looking for a temporary solution; however, most of the institutions were looking for a permanent solution to avoid staff servicing their customers. Also, it was an opportunity for them to improve their business efficiency in terms of customer satisfaction and revenue. That was the time, the entire industry was looking at digital transformation ideas for their businesses.