transform your property and casualty operations
Get a Demo Property and casualty (P&C) insurance services
Property & casualty insurers are navigating rising claims severity, catastrophe‑led volatility, regulatory complexity, and growing customer expectations for faster and more transparent services—often constrained by legacy systems and manual processes. Infosys BPM provides end-to-end insurance business process management (BPM) services, combining deep insurance domain and industry expertise with advanced digital, analytics, and automation capabilities. Services span the full insurance value chain across property & casualty, brokerage, Lloyds market, and reinsurance, supported by a globally distributed delivery model.
Infosys BPM’s property & casualty insurance services enable insurers to transform operations via underwriting support, policy administration, billing, and end‑to‑end claims management. We combine deep P&C domain expertise with automation, analytics, and scalable global delivery to modernize core insurance operations.
Supporting personal, commercial, and specialty lines across multiple platforms and across multiple geographies, our services help insurers reduce cycle times, improve loss and expense ratios, and enhance customer experience—while maintaining strong governance, compliance, and audit readiness.
Key stats
20+ Years of experience
4 Of the top 5 global P&C insurers serviced
750+ Brokers, cover holders and MGAs supported
1000+ Industry-certified professionals (CII, The Institutes)
Insights
Why choose Infosys BPM for property and casualty insurance services?
We deliver end to end property & casualty (P&C) insurance experience and operations solutions that enable insurers to create seamless, personalized, and responsive interactions across the policyholder, broker, and partner ecosystem. Our approach is experience led and AI first, combining digital innovation with deep P&C domain expertise to help insurers respond to market volatility, rising loss ratios, and evolving customer expectations.
Infosys BPM partners with global P&C insurers to transform customer engagement and core operations into a connected, intelligent, and adaptive operating model—one that is resilient, scalable, and compliant across personal and commercial lines. Our solutions go beyond traditional processing to enable proactive engagement, straight through processing, and insight driven decisioning across underwriting, policy servicing, claims, and customer operations, delivering measurable business outcomes.
Our P&C transformation philosophy is anchored on four key pillars:
- AI-enabled customer journeys across policy, claims, and service interactions for faster, more personalized experiences
- Digitally enabled, zero touch operations leveraging automation and analytics across underwriting support, policy administration, and claims
- Agile and repurposed talent models that combine domain expertise with digital skills to support peak demand and catastrophe events
- Simplified and harmonized service delivery across geographies, channels, and distribution partners, including brokers, MGAs, and Lloyd’s ecosystems
Explore how we can help you streamline P&C operations
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Challenges and solutions - property and casualty insurance
Claims management and policy administration consistently deliver the fastest measurable gains, because they are the highest-volume, most rules-driven functions in the P&C value chain and directly affect both loss ratios and policyholder retention. Underwriting support follows closely, particularly where submission triage and data enrichment can be automated to reduce manual effort for onshore underwriting teams. Infosys BPM delivers these functions across personal and commercial lines for leading P&C carriers, combining trained specialists with AI-led automation.
A global delivery model operating across multiple time zones lets P&C carriers scale claims and contact center capacity during catastrophe events without the lead-time constraints of internal hiring. Dedicated catastrophe modelling support, including experience across AIR and RMS tools, ensures that exposure assessment and reserving decisions are backed by accurate analytics precisely when operational pressure is highest. This surge capacity is one of the most valuable aspects of a specialist P&C service partner during peak claims periods.
By absorbing the operational execution layer, including new business processing, underwriting support, policy administration, and compliance reporting, a specialist P&C partner frees internal teams to focus on product design, pricing innovation, and distribution strategy. Flexible commercial models, including transaction-based and outcome-based arrangements, allow new products to be operationalized quickly without building fixed internal capacity first. This is increasingly important as P&C carriers compete on speed of product launch.
Intelligent automation is applied at the workflow level rather than the platform level, so RPA, AI-powered document extraction, and predictive analytics integrate into existing claims and underwriting processes without requiring core system replacement. This delivers efficiency gains across first notice of loss processing, document triage, and exception management while remaining fully compatible with both homegrown and commercial off-the-shelf P&C platforms. The result is reduced claims leakage and faster cycle times without the cost and risk of a platform migration.
Compliance is embedded into the delivery model through jurisdiction-specific operating procedures, dedicated regulatory monitoring, and audit-ready governance, covering obligations across the US, Europe, Canada, Australia, and Brazil. Multi-language capability ensures that policyholder-facing operations in each market meet local regulatory and communication standards without requiring separate compliance infrastructure in each geography. This multi-geography compliance capability is a core requirement for global P&C carriers selecting an operations partner.
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