insurance: property and casualty
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Property & casualty insurers are navigating rising claims severity, catastrophe‑led volatility, regulatory complexity, and growing customer expectations for faster and more transparent services—often constrained by legacy systems and manual processes. Infosys BPM provides end-to-end insurance business process management (BPM) services, combining deep insurance domain and industry expertise with advanced digital, analytics, and automation capabilities. Services span the full insurance value chain across property & casualty, brokerage, Lloyds market, and reinsurance, supported by a globally distributed delivery model.
Infosys BPM’s property & casualty insurance services enable insurers to transform operations via underwriting support, policy administration, billing, and end‑to‑end claims management. We combine deep P&C domain expertise with automation, analytics, and scalable global delivery to modernize core insurance operations.
Supporting personal, commercial, and specialty lines across multiple platforms and across multiple geographies, our services help insurers reduce cycle times, improve loss and expense ratios, and enhance customer experience—while maintaining strong governance, compliance, and audit readiness.
Key stats
20+ Years of experience
4 Of the top 5 global P&C insurers serviced
750+ Brokers, cover holders and MGAs supported
1000+ Industry-certified professionals (CII, The Institutes)
Insights
Why us?
We deliver end to end property & casualty (P&C) insurance experience and operations solutions that enable insurers to create seamless, personalized, and responsive interactions across the policyholder, broker, and partner ecosystem. Our approach is experience led and AI first, combining digital innovation with deep P&C domain expertise to help insurers respond to market volatility, rising loss ratios, and evolving customer expectations.
Infosys BPM partners with global P&C insurers to transform customer engagement and core operations into a connected, intelligent, and adaptive operating model—one that is resilient, scalable, and compliant across personal and commercial lines. Our solutions go beyond traditional processing to enable proactive engagement, straight through processing, and insight driven decisioning across underwriting, policy servicing, claims, and customer operations, delivering measurable business outcomes.
Our P&C transformation philosophy is anchored on four key pillars:
- AI-enabled customer journeys across policy, claims, and service interactions for faster, more personalized experiences
- Digitally enabled, zero touch operations leveraging automation and analytics across underwriting support, policy administration, and claims
- Agile and repurposed talent models that combine domain expertise with digital skills to support peak demand and catastrophe events
- Simplified and harmonized service delivery across geographies, channels, and distribution partners, including brokers, MGAs, and Lloyd’s ecosystems
Explore how we can help you streamline P&C operations
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