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Life, annuity, and retirement services for insurance carriers
Infosys BPM life insurance BPO services are delivered to over 45 global insurers, with robust and comprehensive capabilities across life and annuity (L&A), retirement, and group and voluntary benefits. With deep domain expertise and a strong focus on digital transformation, Infosys BPM supports the administration of more than 42 million policies across the L&A value chain. Our integrated offerings combine intelligent business operations with AI-powered technology solutions.
Our solutions are tailored to optimize and personalize a diverse portfolio of insurance products ranging from term life, whole life, universal life, annuity, group and voluntary benefits, COLI/BOLI, and retirement and pension plans. At the core of our annuity policy administration services and life insurance BPO services is VPAS, Infosys's proprietary policy administration platform. VPAS enables insurers to manage both open and closed blocks, accelerating speed to market, streamlining operations, and enhancing customer experience. Infosys BPM also offers full-service third-party administration (TPA), backed by licenses in all 50 US states, ensuring regulatory compliance, operational scalability, and seamless service delivery.
Key highlights
25+ Years of industry experience
42+ Mn Open and closed book policies administered
500+ Certified insurance professional globally
3 Of the top 5 global life insurers as clients
Transforming the policy holder journey with digital-first operations
Life & annuity and retirement providers face ever-changing regulatory requirements and disclosure norms, volatile markets, and intense competition. With Infosys BPM as your partner, you can focus on improving efficiency, enhancing policy holder and producer experience and generating intelligent operational and business insights. Our expertise in life & annuity and retirement are as follows.
Life and annuity
- Distribution partner services
- New business and policy issuance
- Underwriting support
- Policy administration services
- Claims administration
- Customer service
- Investment management
- Billing & collections
- Claim disbursement
Retirement services
- Employer and member administration services
- Plan implementation
- Trust & fund administration services
- Core operations – back office
- Customer services – voice, web, chat, email support
- Compliance oversight and risk management
Group and voluntary benefits
- Plan setup/case installation
- Plan/benefit revision
- Plan renewal
- Benefit coding/benefit correction
- Billing and collections
VPAS proprietary platform and 50-state US TPA capability
At the core of Infosys BPM life insurance BPO services is VPAS, our proprietary policy administration platform delivered through Infosys McCamish. Unlike vendors who sell platforms for in-house implementation or providers who deliver services without a proprietary platform, VPAS is operated as an integrated component of the BPO engagement. The platform supports both open-block and closed-block administration on a single technology stack, eliminating the operational complexity of running separate systems when carriers acquire books, restructure portfolios, or modernize legacy operations.
Our delivery is supported by full-service third-party administration (TPA) licensing across all 50 US states. This is a distinct operational capability: it allows carriers operating in multi-state markets to consolidate administration with a single regulatory-compliant partner rather than coordinating across multiple TPA arrangements. The combined VPAS and TPA capability supports complex transactions including block acquisitions, pension risk transfer (PRT) absorption, and multi-state operations under unified governance.
This combined capability has been recognized by independent analysts. Infosys McCamish was named a Leader in the ISG Provider Lens™ 2024 report for Insurance Platform Solutions for Life and Retirement (L&R) in North America, reflecting the operational maturity of the VPAS platform and our L&apm;A BPO operations.
Resource center
Case study
Challenges & solutions - life, annuity, and retirement
Life insurance BPO services typically cover the full policy lifecycle, including new business and underwriting support, policy issuance, annuity policy administration services, billing and collections, claims processing, customer service, and regulatory reporting. Infosys BPM life insurance BPO services span all these functions across term life, whole life, universal life, variable life, and retirement and pension products, delivered through the VPAS platform and supported by our 50-state US TPA licensing.
Life insurance BPO and BPaaS describe two different commercial models for outsourcing policy administration. BPO is a managed services arrangement where the provider runs operations on the carrier's platform or a provider-supplied platform under a services contract. BPaaS combines the platform and the services into a single subscription-style engagement. Infosys BPM delivers life insurance BPO services with the VPAS platform integrated into the engagement, giving carriers the operational benefits of BPaaS within a flexible BPO commercial structure.
Closed-block administration requires specialized capability because in-force policies must be administered indefinitely under their original contractual terms, often on legacy systems that are no longer commercially supported. Infosys BPM uses VPAS to administer both open and closed blocks on a single platform, eliminating the operational complexity of running parallel systems for legacy and growing policy books. Closed-block expertise is supported by 25+ years of L&A administration experience and operational scale across 42 million policies.
US insurance is regulated at the state level, which means multi-state operations require regulatory expertise across all jurisdictions where policies are sold or administered. Infosys BPM holds TPA licenses in all 50 US states, supporting single-partner multi-state operations without the complexity of managing separate TPA arrangements per jurisdiction. Regulatory operations include state insurance department compliance, NAIC reporting standards, federal compliance (ERISA, IRS), and consumer protection requirements.
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