Passing on the baton of success

Sarah Turner, Head of Global Capability Centre at a US-based life insurance company was finding it challenging to set up life and annuities operations at their captive in India. Seeking a solution, she partnered with Infosys BPM to execute a build-operate-transfer model. Despite the COVID-19 pandemic, they successfully migrated ~40 processes of varying complexity, increasing productivity per agent by 55%, and saving effort equivalent to ~$250k through automation solutions.