With the bifurcation of the retail space into digital natives and bricks-and-mortar players, there is a massive shift in
the requirements for service providers. While the providers need to be flexible and agile, the retailers’ content and
data analytics challenges present huge opportunities for them. In this space, Infosys finds mention in the Winner’s
Circle of HfS’ Retail Customer Engagement Services 2018 Blueprint. The report distinguishes the service providers that
show competitive differentiation in a particular line of delivery with progress in realizing the As-a-Service economy
of business outcome-oriented, on-demand talent and technology services.
Key highlights from the report:
- Infosys has strong relationships with its clients as they find the Infosys team to be a solid, trusted partner with
reliable delivery excellence and the flexibility needed for the fluctuations required in the retail industry.
- Infosys does an excellent job of presenting relevant data, which helps to improve business processes. Infosys also
uses predictive analytics which enables to help its customers reduce churn, reduce time to market, and reduce
- Infosys has a robust portfolio across the customer engagement value chain, including web content, e-commerce, digital
marketing, and support and service.
to read the full report.