July 14, 2020
03:00 PM BST (10:00 AM EST)
Join us as Infosys discuss:
- Why the market for customer service is ripe for a disruptive approach the 'humanware' way.
- The future will be about a combinatorial approach to yield exponential results.
- Why long call wait times, inadequately prepared staff, data fidelity issues and the resulting low NPS scores will be a thing of the past, and experience can and will improve dramatically
Vijay Narsapur VP Strategic Business Practice – Head Customer Experience & Human Resource Management, Infosys BPM
Anand Santhanam VP & Head – Sales, Infosys
Madhusudan (Maddee) Hegde VP & Group Manager – Client Services, Infosys BPM
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