Infosys BPO is a sponsor at the Mobile Platform Solutions Seminar 2011. The event showcases the latest innovations
in products, on-demand services and mobility solutions for CPG, retail and pharmaceutical companies. Businesses
can learn how to use mobile technology to drive productivity and boost competitive advantage by leveraging on-demand
services and mobile platforms.
How to Use Mobile Technology to Drive Productivity and Boost Competitive Advantage by Leveraging
On-demand Services and World-class Products on Mobile Platforms
Marco Navarro, Business Development Manager - Latin America, Infosys Limited, Rafael Zendejas, Center
Head, Infosys BPO - Monterrey, Harris Fogel, President, Quofore - Americas Humberto Andrade,
Head, Sales and Client Services - Latin America, Infosys Limited
Find out how leading consumer products companies like Unilever, Procter & Gamble, Kellogg, Ferrero and Brown-Forman
use mobile solutions to drive improved management and execution of field sales, merchandising, store audits,
van sales and direct delivery activities.
Marco Navarro has over 20 years of IT experience across industries. He has worked with customers across
banking, retail, manufacturing and telecommunications sectors. He has helped improve business processes through
technology and a consultative selling approach. Prior to joining Infosys, Marco worked in companies such as KPMG
and IBM. He holds a bachelor's degree in Electrical Engineering from the National University of Mexico, and
post-graduate degrees in Business and Telecommunications from the ITESM (Tec de Monterrey).
Rafael Zendejas has 19 years of experience in customer service and operations management. He has led
large retail and banking business process teams. He brings facilities, security and sourcing management experience.
Prior to joining Infosys, he led teams with over 400 employees and portfolios valued at more than $2 billion.
He has worked in Santander, GE, ADT Security Services, Banorte, Zurich Insurance Co., and American Express. Rafael
has a Six Sigma Black Belt Certification. Over the last six years, Rafael's process re-engineering and project
management expertise has resulted in operational savings of over $5 million.
Harris Fogel is responsible for Quofore's North American operations which he launched in January,
2006. Over the past 20 years, he has worked with consumer product companies improving their sales and marketing
processes through technology. He is involved in multiple industry initiatives and serves as the Chairman of the
Grocery Manufacturers of America's Associate Member Council. Prior to joining Quofore, he co-founded CAS
Americas where he worked closely with companies including Kraft, Campbell Soup, J&J, and Del Monte Foods.
Prior to CAS, he held a several sales management and consulting positions at Procter & Gamble, Accenture
and Sales Technologies. He has held Account Manager and Sales Technology Manager positions. He has also led large
scale CRM/ Sales Automation implementation projects, and CPG sales initiatives. Harris holds a bachelor's
degree in Finance from the University of Georgia.
Humberto Andrade has over 15 years of experience in management, strategy and marketing intelligence
consultancy services. He joined Infosys in 2005 as Principal Consultant within the Strategic Global Sourcing
unit, the group that manages and helps closing long term and strategic deals. He spearheaded the Deal Consultants
Relationship Management program for a few years, before moving to Infosys BPO as Head of Sales and Client Services
in Latin America. He holds a master's degree in Business Administration from the Whittemore School of Business
and Economics at The University of New Hampshire.
Learn more* about the event (*Spanish Language Website)
Learn more about Infosys BPO's Customer Service Outsourcing practice
Learn more about Infosys BPO's Healthcare Offerings
Learn more about Infosys BPO's Retail, CPG and Logistics practice
Read Infosys BPO's Retail, CPG and Logistics White Papers