Date 6th - 8th September, 2011

Location Marina Bay Sands, Singapore

Event overview

The Shared Services & Outsourcing Week 2011 is an annual gathering where heads of Shared Services, Finance, Human Resources and IT gather annually to shed light on the latest innovations and developments in the Shared Services & Outsourcing arena in Asia.


Session details


Taking Care of Business: How Designing and Maintaining Cultural Harmony Pays Dividends inside any Delivery Model


7th September, 2011


12:00-12:30 SGT


Asheesh Mehra, Head of BPO, Asia Pacific, Japan and Middle East, Infosys BPO
Gautam Thakkar, Vice President and Head – Finance & Accounting, Sales & Fulfillment, Human Resources Outsourcing, Infosys BPO

Session Description

The Infosys belief is that 'taking care of people increases productivity'. Infosys BPO expert, Asheesh Mehra will moderate this dynamic discussion between three practitioners from different delivery models (captive, hybrid and outsourced) to get to the bottom of the differences, if any, in their approach to leadership and culture.


Speaker Profiles

Asheesh Mehra

Asheesh Mehra
Head – Asia Pacific, Japan and Middle East, Infosys BPO
Asheesh Mehra leads Asia Pacific, Japan and Middle East regions for Infosys BPO. He also manages operations for Infosys' delivery centres at Manila, Philippines and Hangzhou, China. Asheesh is an outsourcing veteran with over 11 years of cross-industry, global sourcing experience. He has driven business transformation through outsourcing for several Fortune 500 companies.

He led WNS' insurance BPO practice and was a member of the start-up management team at MsourcE, a pure-play BPO firm, part of the MphasiS Group. During his tenure at MsourcE, TCS Intelenet and WNS, Asheesh was instrumental in driving strategic initiatives in the areas of market penetration, operational excellence, organizational development, and transition.

Asheesh holds a bachelor's degree in Hospitality from the Welcome Group School of Hotel Management, Manipal. He was conferred with "People's choice for Personal Contribution to Industry - APAC" award by SSON in 2011 and "Thought Leader of the year – Asia" award by SSON in 2010.

Gautam Thakkar

Gautam Thakkar
Vice President and Head – F&A, S&F and HRO, Infosys BPO
Gautam joined Infosys in 2000 in the erstwhile business consulting services. He was one of the founding employees of Infosys BPO, when it was incorporated as an Infosys subsidiary in 2002. Gautam currently has P&L responsibility as the Head of the Finance & Accounting, Sales & Fulfillment and Human Resources Outsourcing practices, which include over 7,000 people contributing to more than 40% of Infosys BPO's revenue.

Gautam is part of the Infosys BPO Executive Council. As part of his executive responsibilities, Gautam is also responsible for driving International Centre Strategy for Infosys BPO, which includes developing newer models for global delivery from international centers, driving international centre specific initiatives and evaluation of potential new locations.

Prior to joining Infosys, Gautam worked with Accenture in their strategic services practice and advised several clients on business transformation, organizational and profit improvement strategies.

Gautam has a bachelor's degree in Industrial Engineering from Purdue University and is based in Plano, Texas.


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