Date 24th - 27th June, 2013

Time 08:00 SA ST – 18:30 SA ST

Location Sandton Sun Hotel, Sandton, South Africa

Speaker Audie Brophy, Operations Head, Infosys BPO, SA

Moderator(s) Dawie van der Merwe, Lead – Delivery and Client Services, Infosys BPO

Event overview

The 3rd Annual Shared Services and Outsourcing Africa 2013 (SSOA) will bring together the international shared services and outsourcing communities in the Africa. The focus of the event will be to unite professionals with a view to exchanging operational and strategic knowledge.


Connect with Infosys

Dawie van der Merwe, Lead – Delivery and Client Services, Infosys BPO will chair the event, and open and conclude the event this year.

Infosys BPO will also be part of a 45-minute panel discussion at the event. The topic of the discussion will be ‘Technology- enabled shared services centers’, featuring Audie Brophy, Operations Head, Infosys BPO, SA.

There will be an Infosys BPO booth for networking. Our experts will be available for focused discussions on outsourcing strategies for your business.


Why attend?

SSOA will bring together two key groups of attendees from the SS&O global community; both the local, domestic market and international organizations who are looking to explore South Africa as an offshore and outsourced destination.

The three-day summit will feature keynote presentations by industry and domain experts; panel discussions with top industry executives from around the region and other influential resource persons; gala dinners, business matching sessions, exclusive briefings, and networking opportunities.


Who should attend?

Global business service directors; CEOs / CFOs / COOs of shared services organizations; shared service center heads; Heads of Sourcing, Finance, HR, IT; Directors – Strategic Planning.


Session details


Panel discussion: Technology-enabled shared services centers – clinic two


26th June 2013


11:15 SA ST – 12:00 SA ST


Sandton Sun Hotel, Sandton, South Africa

Session description:

Audie Brophy, Operations Head, Infosys BPO, SA will share a panel discussion with Warren Hero, CIO, Eduloan on how technology helps in the enablement of shared service centers.

The primary focus of the discussion will be:

  • Improving effectiveness – moving from manual to automated systems
  • Implementing e-services in your shared services center
  • Choosing the right technology for your business requirement – where to look?
  • How to integrate different ERP systems to allow easy access of information

Speaker Profiles

David van der Merwe

David van der Merwe, Lead – Delivery and Client Services, Infosys BPO

David van der Merwe is responsible for global transformation of SSC and outsourcing. Globally, he is responsible for a major F&A transformation program which consists of the outsourcing of 1,200 people to Infosys’ five global delivery locations. David works with global teams from China, India, Latin America and Europe managing global delivery and global transformation initiatives.

Audie Brophy

Audie Brophy, Operations Head, Infosys BPO, SA

Audie Brophy is responsible for managing the operational and support business development activities for the Africa region. Prior to joining Infosys BPO, Audie worked in Computer Science Corporation as a Senior BPO Operations and Account Manager. He has over 30 years of experience in the South African Financial Services Industry.

Related reading

Infosys BPO- What we do

Infosys Partners with Philips to Transform Shared Service Centers (SSCs)

Infosys BPO - Infosys BPO Wins Shared Service Center Deal from Global Group

Infosys BPO - Infosys BPO honored for excellence in shared services