Infosys BPO, the business process outsourcing subsidiary of Infosys Technologies, has launched an enhanced offering in the
areas of sales support and fulfillment operations.
The service offering is unique in its ability to impact not just general and administrative costs as most BPO service offerings
do, but also cost of goods sold, thereby building the inherent competitive position of an organization. Importantly,
the sales support service favorably impacts the organization's revenue by influencing key metrics such as revenue
assurance and revenue recognition.
The sales support suite of services will reduce the amount of time spent by sales organizations in non-value adding administrative
tasks, thereby freeing up time and enhancing productivity. The suite of services includes lead qualification, customer
profiling, quoting, pricing, service revenue assurance and channel partner support.
The fulfillment operations suite of services is designed to optimize and drive efficiency in the supply chain operations
of an organization. The portfolio includes multi-industry services including order management, demand planning, replenishment
planning, inventory management, forward and reverse logistics support.
Karyn Wilder, Senior Manager, Customer Returns, Cisco, stated, "The Infosys team has been a great partner in working
with us to define and evolve our support model for the Reverse Logistics supply chain, helping us to achieve best-in-class
in this space. Working with Infosys, we are now able to deliver a quality and enhanced experience to our customers for
their product returns while supporting our own internal business goals."
Explaining the rationale behind the enhancement in the sales and fulfillment service offering, Rajiv Raghunandan, Practice
Head, Sales and Fulfillment, Infosys BPO, said, "Despite the economic recovery that we are seeing across industries
today, the downturn over the past year has forced businesses to evaluate every aspect of their portfolio and the associated
operating model. This evaluation has not just been about cost reduction, but about innovatively leveraging outsourcing
to protect revenue, grow revenue and positively influence the cost of revenue. We believe that this context makes our
sales and fulfillment offering relevant and meaningful to a diverse set of stakeholders in a global business across sales,
marketing, supply chain, logistics and customer services."
The sales and fulfillment practice currently accounts for close to 20% of Infosys BPO's revenues through the services
offered to client groups, including multiple Fortune 500 companies across geographies and industry verticals. The practice
seeks to add more clients in the sales and fulfillment services stream in 2010 with this unique set of service offerings.
About Infosys BPO:
Infosys BPO Ltd.
(www.infosys.com/bpo), the Business Process Outsourcing subsidiary of Infosys Technologies, was set up in April 2002.
Infosys BPO focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through
reduced costs, ongoing productivity improvements, and process reengineering. Infosys BPO operates in India, the Czech
Republic, China, the Philippines, Poland, Thailand, Mexico, USA and Brazil and employs approximately18, 610 people as
on March 31, 2010. It closed FY 2009-10 with revenues of $352.1 million.
About Infosys Technologies Ltd.
Infosys (NASDAQ: INFY) defines, designs and delivers IT-enabled business solutions that help Global 2000 companies win in
a Flat World. These solutions focus on providing strategic differentiation and operational superiority to clients. Infosys
seeks to assure clients of a transparent business partner, world-class processes, speed of execution and the power to
stretch their IT budget by leveraging the Global Delivery Model that Infosys pioneered. As of March 31, 2010, Infosys
had approximately 113,800 employees in over 50 offices worldwide. Infosys is part of the NASDAQ-100 Index and The Global
Dow. For more information, visit
Infosys Safe Harbor
Statements in connection with this release may include forward-looking statements within the meaning of US Securities laws
intended to qualify for the "safe harbor" under the Private Securities Litigation Reform Act. These forward-looking
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including our Annual Report on Form 20-F for the year ended March 31, 2010, and our other recent filings, and actual
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