San José, Costa Rica – February 15, 2022
Infosys BPM, the business process management arm of Infosys (NYSE, BSE, NYSE: INFY), a global leader in next-generation digital services and consulting, today announced plans to hire 400 skilled customer services workers in Costa Rica. The new employees will join a workforce of highly skilled talent that operates at the cutting edge of innovation in the digital space and will support the world’s largest organizations in navigating their digital transformation journeys. In line with Infosys’ global mission to develop tomorrow’s workforce through continuous learning and upskilling, Infosys BPM will provide critical training and growth opportunities to new hires to help ensure success in their respective roles. This will also contribute to the long-term digital aspirations of the Costa Rican government and its citizens.
Infosys BPM in Costa Rica currently has a skilled workforce of more than 300 people across a diverse portfolio of services, including sales and fulfillment, sourcing and procurement, customer services, legal process management, human resource outsourcing, and Robotic Process Automation (RPA). The 400 new employees will be hired at multiple job levels and will be distributed across these service lines, with a primary focus on customer service.
The company will collaborate with CINDE, the Costa Rica Investment Promotion Agency which is a private, non-political, and nonprofit organization dedicated to driving sustainable productivity and investment with a purpose, to leverage its business ecosystem in the region and recruit top talent for the new roles.
Anantha Radhakrishnan, CEO & Managing Director, Infosys BPM, said, “Infosys BPM is committed to growing its operations in Costa Rica and helping generate new employment opportunities in the country. Costa Rica, with its proximity to the US, friendly business policies, conducive infrastructure, and quality of talent, presents a stellar opportunity for us to grow our presence in Latin America. Hiring the best of talent builds on our long-standing commitment to developing a highly-skilled workforce in Costa Rica, and further underlines our focus on relentless innovation to deliver consistent business value and an exceptional client experience. This will be another significant step in our continual journey to deliver digital transformation for our clients through digital technology and human-ware, based on the solid foundation of business domain expertise, design thinking, and empathy.”
The President of Costa Rica, Carlos Alvarado, thanked the company for its continued commitment to Costa Rica. It has plans to more than double its workforce and anticipates that it will continue to grow throughout 2022. The President stressed that this growth comes thanks to Costa Ricans’ high level of professional training and promised to "continue promoting improvements to our human talent, as we have been doing via English training through the National Institute of Apprenticeship and other public-private associations, both inside and outside the Greater Metropolitan Area. Our goal by 2040 is for everyone, in any part of the country and all education system graduates, to be bilingual, thus opening the doors to opportunities and quality employment.”
The announcement is part of Infosys BPM’s strategy to enhance its portfolio of international clients and overall business growth. This is in line with its expansion plans in Costa Rica and the overall focus on enhancing communities in which the company operates.
The Minister of Foreign Trade, Andrés Valenciano, commented, “Results from our policies that support a favorable investment climate have paid off in the growth of companies such as Infosys in Costa Rica. The services sector continues to be a driver of quality employment that generates knowledge opportunities in highly innovative areas, such as digital transformation. The foreign trade sector will continue promoting quality proposals, so that more multinational companies, such as Infosys, continue to grow and foster business with a purpose in our country.”
Jorge Sequeira, Managing Director of CINDE, said, “Costa Rica has long been committed to building its knowledge services sector and establishing technology clusters that excel in an array of areas. That includes engineering support, software development, legacy system support, cloud services, and cybersecurity. Under CINDE’s guiding principles of People, Planet, & Prosperity, we are creating opportunities for global enterprises to improve their ESG operations while adding to their bottom line in a responsible way. We congratulate Infosys BPM for its continuous growth and its commitment to our local talent”.
To apply for the new positions, please reach out to CR.HR@infosys.com
For almost 40 years, CINDE, a private, non-political, and non-profit organization, has advised and guided over 300 high-tech companies to establish in the country. Becoming the right partner to reach sustainable productivity and drive investment with a purpose.
CINDE has promoted FDI in strategic sectors such as Smart Manufacturing, Knowledge-Intensive Services, and Health & Wellbeing, to generate employment and greater opportunities for its most valuable asset: its people; with the goal of contributing to the social and economic development of Costa Rica.
It was ranked as the world’s top institution in attracting Foreign Direct Investment (FDI), by the International Trade Center.
About Infosys BPM
Infosys BPM Ltd., the business process management (BPM) subsidiary of Infosys Ltd. (NYSE, BSE, NYSE: INFY), was established in April 2002. We offer integrated end-to-end transformative BPM services and have journeyed through the table-stakes of effectiveness and efficiency with an ever-increasing focus on enhancing stakeholder experience and empathy. We enable clients to navigate their digital journey, operating from 35 delivery centers across 14 countries, with over 48,800 people from 120 nationalities.
Visit www.infosysbpm.com to learn how Infosys BPM can help your enterprise navigate your next.
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys (NSE, BSE, NYSE: INFY) can help your enterprise navigate your next.
Certain statements in this release concerning our future growth prospects, financial expectations and plans for navigating the COVID-19 impact on our employees, clients and stakeholders are forward-looking statements intended to qualify for the 'safe harbor' under the Private Securities Litigation Reform Act of 1995, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding COVID-19 and the effects of government and other measures seeking to contain its spread, risks related to an economic downturn or recession in India, the United States and other countries around the world, changes in political, business, and economic conditions, fluctuations in earnings, fluctuations in foreign exchange rates, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, industry segment concentration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks or system failures, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Infosys has made strategic investments, withdrawal or expiration of governmental fiscal incentives, political instability and regional conflicts, legal restrictions on raising capital or acquiring companies outside India, unauthorized use of our intellectual property and general economic conditions affecting our industry and the outcome of pending litigation and government investigation. Additional risks that could affect our future operating results are more fully described in our United States Securities and Exchange Commission filings including our Annual Report on Form 20-F for the fiscal year ended March 31, 2021. These filings are available at www.sec.gov. Infosys may, from time to time, make additional written and oral forward-looking statements, including statements contained in the Company's filings with the Securities and Exchange Commission and our reports to shareholders. The Company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the Company unless it is required by law.