Infosys measures Continuous Improvement using our PPM (Process Progression Model). We measure our call centers’ maturity based on transformation through the engagement life cycle. Based on the transformation & Continuous Improvements, Engagements are certified as P1, P2 or P3 At every step of the certification, we involve the clients and without the clients signing off on the continuous improvements, the engagements do not move to the next level.
Find out more about how we can help your organization navigate its next. Let us know your areas of interest so
that we can serve you better